For Android TV models, refer to the How do I power reset my Android TV article.If the issues is caused by an external factor, such as network service, data broadcasting, or connected devices, it may be improved by a power reset. Do not use a new battery and a used batter, or different brands of batteries together.Make sure to insert the batteries with the + and - in the correct positions.Replace old or used batteries with new ones.Clean the battery terminals with a cotton ball, or soft cloth, dipped in a small amount of rubbing alcohol.Insert the batteries again and close the battery compartment cover.Press and hold the Power button for three seconds. ![]() Open the battery compartment cover and remove the batteries.Press each button on the remote control twice to make sure none of the buttons are jammed.Note: If only the Microphone button doesn't work on the TV remote control, check the Voice commands don't work on my remote control article. If the TV buttons don't work, follow the instructions in this section. If they do, skip the steps below and troubleshoot the remote control instead. Make sure that the buttons on your TV work. If the issue continues, continue with the troublshooting suggestions below.Ĭheck the remote control operation after each step. Then reinsert the batteries again according to the polarity (+ and -). Top tip - our quick recommended solutionīefore trying any of the troubleshooting steps below, we recommend that you remove the batteries from the remote control for approximately one minute. For more details, refer to the Connect the TV to the internet and troubleshoot problems article. If an error is displayed when a button is pressed on the remote control that is related to network services such as YouTube™ videos or Netflix® movies, check whether the TV is connected to the internet correctly. ![]() ![]() IMPORTANT: If you are using a third party tuner, such as a set-top box (cable box), you may only be able to switch channels with the supplied third party remote control.
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